Deliveries Within Australia

  • Delivery is FREE when you spend $150 or more at Villa Verde Living!
  • For all orders under $150 a flat rate postage fee of $10 will apply
  • Orders received by 1pm EST on a business day are sent the same day. Orders received after 1pm EST are sent the following business day.
  • We use Australia Post Express Post Service to deliver to you Australia wide, with an estimated delivery time of 2-5 business days if you live in a major centre, possibly a little longer if you live in a remote area.
  • All prices quoted are for packages less than 5kg. Items over 5kg will incur additional charges.

International Deliveries

  • Deliveries to New Zealand will incur a flat rate postage fee of AUD $20

  • The shipping rate for deliveries outside Australia & New Zealand will be calculated after you enter the shipping address

  • Orders received by 1pm EST on a business day are sent the same day. Orders received after 1pm EST are sent the following business day

  • We use Australia Post Standard Parcel Post to deliver internationally, with an estimated delivery time of 10-15 business days for New Zealand and 12-25 business day for all other international destinations

  • Please be aware of any customs duties and taxes applicable to your country of delivery prior to placing your order, as any additional charges will be at your own expense

  • All prices quoted are for packages less than 2kg. Items over 2kg will incur additional charges

  • Please Note – Due to COVID-19 some international services and delivery timeframes may be affected or suspended. Please refer to the Australia Post international delivery delays page for the latest up-to-date information for your destination

For all customer and product inquiries please contact us by email.

Postage Timeframes & Handling

The above timeframes are to be used as a guide only and Villa Verde Living will cannot be held responsible for any delay caused by the postal services, customs clearance, or situations caused by third parties we cannot control. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal facility for a limited period of time. If for any reason you cannot be reached or your parcel is unable to be delivered to your nominated address, it may be returned to us and if so we’ll contact you to arrange alternate delivery that will incur additional postage costs.

Damaged or Missing Goods

We take great care to ensure that products are packed safely so they arrive at your delivery address in perfect condition. Any items missing or damaged during delivery will need to be reported and claimed directly with the courier service responsible for the delivery at your end. Should you have any concerns or need any assistance please contact us.

Provided Delivery Details

Please be sure you provide us the correct delivery details at time of ordering or when creating your account. Any item returned to us that need to be resent due to incorrect information provided will incur additional postage charges.

Duties and Taxes – International Orders

Duties & taxes may be payable when your order arrives into your country. For peace of mind we suggest you first confirm customs duties and import taxes payable (if any) with your local customs office in your (or the recipients) home country prior to placing your order.

Terms of Service

By purchasing from us via our website confirms you have read and agree to our terms of service contained herein. At Villa Verde Living we do our best to keep all information accurate and as up to date as possible, however please be aware that all the information provided on our website is subject to change without notice and Villa Verde Living cannot be held responsible for any damages or loss, or held liable for any changes or incorrect information provided as a result of using our website or services.

Please Contact Us

We are here to assist you in every way possible so if you have any questions at all please contact us and we’ll get back to you as soon as we can, usually within 48 hours.